Managed Services

Standard MSPs: Reactive

Most MSPs take a “firefighter” approach to IT management.  They wait until something breaks (catches fire) then put out the flames and wait for the next support ticket.

Directec's Way: Proactive

We take a proactive approach to everything we manage for you. As opposed to being firefighters waiting for things to go ablaze, we are installing the smoke detectors, sprinkler systems, and checking for bad wiring.  Our 24/7 remote monitoring means we look for and solve IT problems BEFORE they become issues for your business.

Standard MSPs: Muddy & Unclear

Standard MSPs keep you in the dark regarding what exactly it is they are doing to with your service fees.  Many do not share network credentials with their clients, do not provide detailed reporting of their work.  Many times, we hear from companies who do not know how their backups are being done, when or how software updates are performed or how many and how successfully support tickets were executed.

Directec's Way: Full Transparency & Accountability

Everything we do and touch for you is meticulously documented and reported to you, in detail, via our monthly reports and annual reviews.  You will know your IT environment on a DNA level (or as much as you care to know) and have the updated information at your fingertips.

Standard MSPs: Nickel & Dime

Surprise billing and roller coaster invoices are the hallmark of most MSPs.  Charging by the hour for onsite support and ala carte charges for appliances and software licenses makes predicting and budgeting for your IT costs a nightmare.

Directec's Way: All-Inclusive

We want you to know what your next invoice will be, so we offer an all-inclusive service package which includes unlimited Help Desk and Onsite Support, complete data backup solutions, cyber-security and anti-virus protection, firewall appliances and software, Office365 licenses, and more.  All you can eat, no limits.

Standard MSPs: Short Sighted

The run of the mill MSP practice is solely focused on resolving problems as they arise and have no vision for the road ahead.  As your business continues to grow and thrive, they are constantly playing catch up with no sound plan in place for changes in your environment.

Directec's Way: Strategic Planning for the Future

We never want to be just another vendor, so we partner with your business’s success by assigning you a dedicated Virtual CIO who is always available to you.  Need to replace some desktops or a server?  Your VCIO gathers the information, researches the best options, and brings you competitive bids for your review.  Your rep will also keep track of all your equipment, track its anticipated end of life and help you forecast the expense to avoid surprise IT costs.  Best of all, your VCIO is a strategic partner and consultant.  All at no additional charge to you.

Standard MSPs: Charge by Device

Most all MSPs charge your business for each device they support.  That means that if one of your employees has a desktop, a laptop, a tablet, and a smartphone, you will be charged four times.

Directec's Way: Charge by the User

Why pay for multiple devices when you can get the support and management you need for all your employee’s devices, wrapped up into one simple per user fee? Directec's way is the fair & upfront way.